Zendesk, support desk application

Health Spatial Personal Business

From: Health Service Executive


Database holding records of users who have contacted the A2I-HIDs support desk. These include users of Healthlink, Appointment (SwiftQueue) Support, HCW Accommodation System etc. Held and maintained by the HSE’s Office of the Chief Information Officer, Access to Information and Health Identifiers Programme team (A2I-HID)


Details of service users nationally, primarily GPs and their practice staff.

Additional Info

Field Value
Primary Identifier Ticket number (Internal ID)
Personal Data Yes
Sensitive Personal Data No
Business Data Yes
Spatial Data Yes
Data Sharing No
API Available No
Open Data No
Update frequency Daily